Many Illinois nursing home patients must face abusive assaults from other residents while sharing a tight, enclosed living environment. Verbal assault is an ongoing problem that it is not often resolved in a way that protects the victim from further abuse. Unfortunately, not all nursing homes provide adequate training or take appropriate measures or develop effective interventions to stop resident-to-resident assaults from occurring. Rosenfeld Injury Lawyers represent victims of physical, sexual and verbal abuse while residing in Illinois nursing facilities like Waterfront Terrace.
This Nursing Center is a 118-certified-bed ‘for profit’ Home providing services to residents of Chicago and Cook County, Illinois. The Medicare/Medicaid-accepted Nursing Facility is located at:
7750 South Shore Drive
Chicago, Il 60649
The center provides customize care plans and restorative nursing programs facilitated by Registered Nurses, Licensed Practical Nurses, and Certified Nursing Assistant. In addition to providing physical, occupational and speech therapies, the Center also offers wound care, pain management, and IV therapy.
Chicago Nursing Home Resident Safety Concerns
A list of filed complaints, safety concerns, health violations and opened investigations on nationwide nursing homes can be viewed on federal and state database websites including Medicare.gov. Many families use this data to determine the best facility to place a loved one who requires the highest level of hygiene assistance and skilled health care.
Currently, Waterfront Terrace maintains an overall three out of five available star rating in the Medicare summary system compared to all other facilities in the US. This includes five out of five stars for quality measures and two out of five stars for both health inspections and staffing concerns. The Cook County nursing home neglect attorneys at Rosenfeld Injury Lawyers have found serious deficiencies and safety concerns at this facility that include:
- Failure to Provide Residents a Safe Environment Free of Verbal Abuse
In a summary statement of deficiencies dated 04/25/2016, a complaint investigation against the facility was opened for its failure to "avoid a resident from being exposed to verbal abusive behavior of another resident. This has the potential to affect two residents at the facility.” The deficient practice was first noted in the state investigator’s findings after interviewing a resident on 04/20/2016.
During the interview, it was revealed that the resident had a roommate from 03/21/2016 through 04/04/2016 who “used profanity every day when speaking to her and yelling out profanity at night.” The resident called her a ‘B* and a M* F*’ when addressing her.” The resident stated “I couldn’t watch television in my room without [the resident] saying ‘turned that MF off’. I couldn’t use the phone without [the resident] cursing at me.”
The resident was asked “how she felt about [the roommate] using profanity toward her.” The resident responded “I felt bad. I’m not used to being called a ‘B*’ every time someone talks to me. I complained to the staff seven days straight.”
The state investigator interviewed the facility Activity Aide on the afternoon of 04/20/2016 who “was asked about [the resident’s] behavior during activities with other residents.” The Activity Aides stated whenever the resident was in the daily activity room, the resident “would start cursing at everyone. This would happen every time [the resident] was in a group activity.” The Aide also stated that many residents would leave the room when this happened.
The 03/25/2016 Social Service Note documented that the resident displayed “verbal and physical aggression [...and] threw a pop can at a visitor.” The Social Services Director stated that they had confronted the resident “about her behavior. [The Resident] told [the Director] that she was not going to change.”
An interview was conducted with the facility’s Director of Nursing on the afternoon of 04/25/2016 concerning the verbally assaulted resident “having to live with [the assaulting resident’s] abusive behavior for fourteen days.” The Director said that when the resident “was admitted she was ‘total care single and had to wear a ‘Bi-PAP’ at night” and the facility “did not have the bed to move [the resident]” to a different room at that time.
The state investigator noted that the actions by the management at the facility failed to follow their Grievances/Complaints Procedure that reads in part:
“The policy stipulates that upon receipt of an agreement/complaint investigation will take place in be concluded within five working days.”
It was noted that the verbally assaulted resident had “complained for seven days about [the resident’s] behavior but the complaint form was never filled out until the facility had another bed available for [the resident] in order to meet the five working days guideline for investigating and resolving a complaint.”
Chicago Illinois Nursing Home Abuse Lawyers
If you and your family believe that your loved one was victimized by residents, caregivers or visitors while a patient at Waterfront Terrace, contact Rosenfeld Injury Lawyers today. Our Chicago nursing home attorneys have successfully resolved many financial compensation claims for victims of abuse and neglect in Illinois nursing facilities.
We urge you to contact our Cook County elder abuse law office at (888) 424-5757. Schedule your appointment today to speak with one of our experienced lawyers for your free comprehensive case review. No upfront fees are necessary because our law firm accepts all nursing home abuse claims for compensation through contingency fee agreements.