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Lawyers for USAA Auto Injury Claims in Chicago, IL

Were you recently involved in an auto accident involving a USAA insured and have sustained injuries? If so, the Chicago car accident attorneys at Rosenfeld Injury Lawyers LLC remain committed to protecting the rights of victims like you who were injured by the negligent actions of others.

Our experienced Chicago personal injury lawyers fight aggressively on behalf of our clients to ensure they receive full financial compensation for their injuries. If you are in need of a lawyer following a Illinois auto accident with a USAA insured policyholder, contact our offices today at (888) 424-5757 to schedule a free initial case review.

Background on USAA Insurance Company

As a Fortune 500 financial service company, USAA (United States Automobile Association) provides services primarily to US military service members, retirees, and their families. First launched in 1922, USAA now offers vehicle insurance, home insurance, and whole and term life insurance along with financial planning services, investments, banking, and annuity opportunities.

The insurer now has over 10 million members generating tens of billions of dollars every year in revenue. In the 1980s, the company established a bank for members that can be accessed online, in person, or over a smartphone.

Filing a Chicago Car Accident Claim With USAA

Unlike most major insurance companies, USAA does not use agents to resolve filed complaints, but instead does all their business over the Internet, by phone or mail.

Many consumers have complained of the lack of the company’s personal touch, leaving them to feel at the mercy of claims adjusters who take too long to respond to the victim’s immediate need for answers. However, the process of filing a claim is straightforward. If you are involved in an auto accident with a USAA policyholder, there are specific steps you should take quickly after the crash occurs including:

  • After the collision, protect yourself and passengers in the vehicle by moving off the road if possible to safeguard from moving traffic.
  • Turn on the vehicle’s hazard lights and call 911 for police assistance and immediate medical attention, even if you believe that no one in your car or other vehicles are suffering from severe injury or internal damage. You have just experienced a car accident, and your adrenaline is soaring, which could be masking the pain, discomfort or injuries you will likely become aware of in the hours or days ahead.
  • Photograph the scene of the accident and property damage to your vehicle
  • Once the emergency medical technicians (ambulance) arrive at the scene, request to be taken to the hospital or closest emergency room as quickly as possible.
  • You are not required to give your side of the story to the police officer at the scene of the accident if you are being transported for medical care. If the police officer filing the report asks you to give a written or oral statement, whether on the scene of the accident or at the hospital, tell them you will provide a response when you are out of harm's danger.
  • Contact an attorney to help you formulate your thoughts on how to protect your rights to seek compensation if you suspect or believe the other party is at fault for causing the crash.
  • You will have to exchange contact information, your vehicle registration and insurance info if possible with all other parties involved and the law enforcement officer filing the report.

If possible, contact a friend or family member to take photographic evidence of the physical damage occurring at the scene of the accident. Covering your bases by gathering evidence crucial to your case can help minimize problems in the future. Your attorney will want information on what happened including the time of the collision, current weather and road conditions, and the estimated velocity that the vehicles were traveling when the crash occurred.

Likely, the police will prepare the report by gathering witness testimony from others at the scene of the accident. The collected information will be necessary to help you build your case to prove your side that the other driver was at fault for your injuries and damages. This evidence will substantiate the facts of your claim for compensation during the negotiation process for settlement or when taking your case to trial.

What You Can Expect With USAA Claims Handling

Before the insurance company assumes responsibility for paying a bodily injury claim for a car accident, they will send out investigators to gather evidence, speak to witnesses, review the police report and your medical records to help determine the extent of your injuries and who is at fault. It is crucial to remember that USAA, like all insurance carriers, is more concerned with satisfying the financial requirements of their shareholders over providing compensation to victims required in their policyholder’s coverage agreement.

Additionally, the insurance adjuster will go to great lengths using proven strategies and tactics to minimize the amount of compensation you receive. In the days immediately following the crash, you will likely receive a call from the adjuster stating they are interested in closing the case quickly by offering you a settlement check. However, our legal team advises our clients to avoid speaking to the claims adjuster and providing any written or oral account of what happened.

We also recommend never signing any document or accepting the settlement offer check without first speaking with an attorney who specializes in vehicle accident cases. Typically, the insurance company will offer a meager settlement offer to gauge your response and determine if you understand how the process works. Instead, have your lawyer talk to USAA on your behalf and handle every aspect of your case to ensure your family receives all financial compensation available for your case.

If the adjuster or insurance carrier asks you to sign a medical release or employee record release, contact your attorney immediately before agreeing to sign anything. Typically, insurers will use the information you provide as a weapon against you to minimize the worth of your case or deny your claim outright.

The insurance company might use your ongoing medical conditions or previous medical problems to discredit your claim that you have suffered an injury in the accident. This information could cause considerable damage especially if you have been previously treated for psychiatric problems or other medical issues including back problems, whiplash, or concussions. Talk to your lawyer to avoid this dangerous pitfall.

Hiring a Chicago Car Accident Attorney to Handle Your USAA Insurance Auto Claim

Our law firm has extensive experience representing people injured in Chicago auto accidents. If you were harmed in a vehicle accident and suffered injuries, property damage, or lost a loved one that was caused by others, we encourage you to contact our law office today at (888) 424-5757 to discuss your legal options and rights and secure monetary recovery for your losses.

Our law firm accepts all personal injury cases and wrongful death lawsuits through a contingency fee agreement. This arrangement will postpone your payment of all our legal services until after we have successfully resolved your case to a jury trial award or negotiate it out of court settlement. We offer every client a “Know When/No-Fee” Guarantee, meaning if we are unable to secure compensation on your behalf, you owe us nothing. Time is of the essence. Contact a car accident lawyer in our office before the state statute of limitations expires in your case.


Read what the people we have helped have to say!

“Working with the team at Rosenfeld injury lawyers was the first time I had ever hired an attorney to handle my legal problem. My entire family was involved in a crash with a commercial truck while driving home one afternoon. Fortunately, none of us were seriously injured but our car was totaled. At first, I thought I could handle the case without assistance believing hiring a lawyer would cause too much and complicated issues. However, Jonathan was extremely helpful in discussing how he could help my family at every step of the legal process to make sure our rights were always protected. His law firm provides excellent customer service and his staff This fully informed at all times. Fortunately, he negotiated a settlement amount that far exceeded my expectations to pay for all our medical bills, my daughter’s physical therapy and the replacement of our damaged vehicle. I highly recommend Mr. Rosenfeld and his legal team for anyone facing the same situation and am extremely grateful I made the call to have them handle my case.”

Robert S. – Moline, Illinois

“I was recently in involved in an automobile accident that was not my fault but left me with serious injuries and financial problems. After my release from the emergency room, I was totally confused about what I was supposed to do. We friend recommended Mr. Rosenfeld and his attorneys he had been treated with compassion by Jonathan’s law firm who handled the entire case. His law firm is everything I could have hoped for in legal representation because they never stop fighting for me until I got the money I deserved.”

Deborah M. – Chicago, Illinois

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Client Reviews
Jonathan Rosenfeld was professionally objective, timely, and knowledgeable. Also, his advice was extremely effective regarding my case. In addition, Jonathan was understanding and patient pertaining to any of my questions or concerns. I was very happy with the end result and I highly recommend Jonathan Rosenfeld. Michonne Proulx
Extremely impressed with this law firm. They took control of a bad motorcycle crash that left my uncle seriously injured. Without any guarantee of a financial recovery, they went out and hired accident investigators and engineers to help prove how the accident happened. I am grateful that they worked on a contingency fee basis as there was no way we could have paid for these services on our own. Ethan Armstrong
This lawyer really helped me get compensation for my motorcycle accident case. I know there is no way that I could have gotten anywhere near the amount that Mr. Rosenfeld was able to get to settle my case. Thank you. Daniel Kaim
Jonathan helped my family heal and get compensation after our child was suffered a life threatening injury at daycare. He was sympathetic and in constant contact with us letting us know all he knew every step of the way. We were so blessed to find Jonathan! Giulia
Jonathan did a great job helping my family navigate through a lengthy lawsuit involving my grandmother's death in a nursing home. Through every step of the case, Jonathan kept my family informed of the progression of the case. Although our case eventually settled at a mediation, I really was impressed at how well prepared Jonathan was to take the case to trial. Lisa