Symphony of Chicago West Ratings & Violations
To ensure that Illinois nursing home residents receive the highest level of care, facilities must provide an adequate number of nursing staff on every shift. Unfortunately, due to overcrowded conditions, staffing issues or placing profits ahead of providing care, the health and well-being of many residents are often greatly compromised. Sadly, the Chicago elder abuse attorneys at Rosenfeld Injury Lawyers LLC have represented many residents whose health has declined due to a lack of sufficient nurses and aides to provide care, supervision, monitoring and the administration of medications to meet the needs of everyone under their care.
Symphony at Chicago West
Symphony of Chicago West is a 234-certified bed Medicare/Medicaid-participating for-profit facility providing nursing services to residents of Chicago and Cook County Illinois. The Center is located at:
5130 West Jackson
Chicago, IL 60644
In addition to providing post-hospital rehabilitation, memory care, and long-term care, the facility also offers pain management care and complex wound care.
Chicago Nursing Home Resident Safety Concerns
The federal nursing home database system is routinely updated to reflect the complete history of all filed complaints, health violations, safety concerns and opened investigations on every facility in the US. This information can be found on numerous websites including Medicare.gov.
Currently, Symphony of Chicago West maintains an overall two out of five available star rating in the national Medicare star rating summary system. This includes five out of five stars for quality measures, two out of five stars for health inspections and one out of five stars for staffing issues. Our Chicago nursing home neglect attorneys have found numerous deficiencies, safety concerns and health violations involving this facility that include:
- Failure to Provide Necessary Services to Ensure Residents Maintain Their Highest Well-Being
In a summary statement of deficiencies dated 08/24/2016, a notation was made by a state investigator during an annual licensure and certification survey concerning the facility's failure to "ensure residents received medications as ordered by the physician during the third shift, [along with a failure] to inform a resident’s physician of an omission of an ordered medication [and a failure] to complete a resident’s ordered pain assessment [and a failure] to complete a resident’s glucose monitoring.”
One failure was noted in findings documented at 3:14 PM on 08/22/2016 when a Licensed Practical Nurse revealed that “on 07/30/2016 [during the 3 PM to 11 PM shift] she was the only nurse scheduled on the 4th-floor unit with 78 residents.” The Licensed Practical Nurse stated that “she was assigned to rooms 415 through 430 with a total of 39 residents [...and] was never told she was responsible for the other resident’s, therefore, medications were not administered to the additional 39 residents in rooms 401 through 414.”
The state investigator asked the facility’s Assistant Director of Nursing at 9:04 AM on 08/23/2016 to present seven resident’s MAR (Medication Administration Record). The actions of the Licensed Practical Nurse were confirmed when it was revealed that “medication and pain assessment schedule for 07/30/2016 [during the LPN’s shift] were not documented, empty spaces were noted.” The state investigator noted that the facility failed to follow established procedures and protocols including the facility’s July 2014 Medication Administration Policy and Procedure that reads in part:
“If medication is not given as ordered, document the reason on the MAR (Medication Administration Record) and notify the health care provider.”
- Failure to Provide Every Resident an Environment Free of Accident Hazards and Provide Adequate Supervision to Avoid Injury
In a summary statement of deficiencies dated 06/16/2016, the state investigator noted the facility’s failure to “ensure the residents on the memory care unit are free from hazards inside an unlocked clean utility room. This failure has the potential to affect 17 residents… who were able to move independently in the memory care unit.”
The state investigator conducted a facility environmental tour at 2:30 PM on 06/14/2016 in the presence of the facility’s Housekeeping Supervisor and Maintenance Supervisor. During the tour “the clean utility room door on the memory care unit was observed unlocked and unsupervised, allowing access to the open cabinet the contained a box of 50 ‘twin razor blades’, bottles of mouthwash, cans of shaving cream and bottles of hydrating body/shampoo cleanser.” These items were directly accessible to 17 residents in that unit.
The state investigator interviewed the facility’s Administrator and Director of Nursing on 06/15/2016. The Director of Nursing stated “in part, all the residents residing on the fourth floor are cognitively impaired. The clean utility room should be locked at all times.” The investigator noted the facility’s failure to submit “a policy related to accidents and supervisions.” The Administrator “stated in part, I do not have a facility maintenance policy.”
Chicago Nursing Home Abuse Lawyers
If your loved one has suffered from neglect or mistreatment while residing at any Illinois nursing facility including Symphony of Chicago West, Rosenfeld Injury Lawyers LLC can take immediate legal action. Our Illinois nursing home abuse attorneys can ensure that your family receives the financial compensation they deserve for your loved one’s harm.
Call our Cook County elder abuse law firm today at (888) 424-5757 to schedule a no-obligation, free case evaluation. No upfront fees or retainers are necessary because we accept all nursing home neglect and abuse cases through contingency fee agreements.