Super Lawyers
Illinois State Bar Association
Justia Lawyer Rating
Million Dollar Advocates Forum
Avvo Rating
BBB Accredited Business

Symphony of Chicago West Ratings & Violations

Symphony of Chicago WestTo ensure that Illinois nursing home residents receive the highest level of care, facilities must provide an adequate number of nursing staff on every shift. Unfortunately, due to overcrowded conditions, staffing issues or placing profits ahead of providing care, the health and well-being of many residents are often greatly compromised. Sadly, the Chicago elder abuse attorneys at Rosenfeld Injury Lawyers LLC have represented many residents whose health has declined due to a lack of sufficient nurses and aides to provide care, supervision, monitoring and the administration of medications to meet the needs of everyone under their care.

Symphony at Chicago West

Symphony of Chicago West is a 234-certified bed Medicare/Medicaid-participating for-profit facility providing nursing services to residents of Chicago and Cook County Illinois. The Center is located at:

5130 West Jackson
Chicago, IL 60644
(773) 921-8000

In addition to providing post-hospital rehabilitation, memory care, and long-term care, the facility also offers pain management care and complex wound care.

Chicago Nursing Home Resident Safety Concerns

The federal nursing home database system is routinely updated to reflect the complete history of all filed complaints, health violations, safety concerns and opened investigations on every facility in the US. This information can be found on numerous websites including

Currently, Symphony of Chicago West maintains an overall two out of five available star rating in the national Medicare star rating summary system. This includes five out of five stars for quality measures, two out of five stars for health inspections and one out of five stars for staffing issues. Our Chicago nursing home neglect attorneys have found numerous deficiencies, safety concerns and health violations involving this facility that include:

  • Failure to Provide Necessary Services to Ensure Residents Maintain Their Highest Well-Being

    In a summary statement of deficiencies dated 08/24/2016, a notation was made by a state investigator during an annual licensure and certification survey concerning the facility's failure to "ensure residents received medications as ordered by the physician during the third shift, [along with a failure] to inform a resident’s physician of an omission of an ordered medication [and a failure] to complete a resident’s ordered pain assessment [and a failure] to complete a resident’s glucose monitoring.”

    One failure was noted in findings documented at 3:14 PM on 08/22/2016 when a Licensed Practical Nurse revealed that “on 07/30/2016 [during the 3 PM to 11 PM shift] she was the only nurse scheduled on the 4th-floor unit with 78 residents.” The Licensed Practical Nurse stated that “she was assigned to rooms 415 through 430 with a total of 39 residents [...and] was never told she was responsible for the other resident’s, therefore, medications were not administered to the additional 39 residents in rooms 401 through 414.”

    The state investigator asked the facility’s Assistant Director of Nursing at 9:04 AM on 08/23/2016 to present seven resident’s MAR (Medication Administration Record). The actions of the Licensed Practical Nurse were confirmed when it was revealed that “medication and pain assessment schedule for 07/30/2016 [during the LPN’s shift] were not documented, empty spaces were noted.” The state investigator noted that the facility failed to follow established procedures and protocols including the facility’s July 2014 Medication Administration Policy and Procedure that reads in part:

    “If medication is not given as ordered, document the reason on the MAR (Medication Administration Record) and notify the health care provider.”

  • Failure to Provide Every Resident an Environment Free of Accident Hazards and Provide Adequate Supervision to Avoid Injury

    In a summary statement of deficiencies dated 06/16/2016, the state investigator noted the facility’s failure to “ensure the residents on the memory care unit are free from hazards inside an unlocked clean utility room. This failure has the potential to affect 17 residents… who were able to move independently in the memory care unit.”

    The state investigator conducted a facility environmental tour at 2:30 PM on 06/14/2016 in the presence of the facility’s Housekeeping Supervisor and Maintenance Supervisor. During the tour “the clean utility room door on the memory care unit was observed unlocked and unsupervised, allowing access to the open cabinet the contained a box of 50 ‘twin razor blades’, bottles of mouthwash, cans of shaving cream and bottles of hydrating body/shampoo cleanser.” These items were directly accessible to 17 residents in that unit.

    The state investigator interviewed the facility’s Administrator and Director of Nursing on 06/15/2016. The Director of Nursing stated “in part, all the residents residing on the fourth floor are cognitively impaired. The clean utility room should be locked at all times.” The investigator noted the facility’s failure to submit “a policy related to accidents and supervisions.” The Administrator “stated in part, I do not have a facility maintenance policy.”

Chicago Nursing Home Abuse Lawyers

If your loved one has suffered from neglect or mistreatment while residing at any Illinois nursing facility including Symphony of Chicago West, Rosenfeld Injury Lawyers LLC can take immediate legal action. Our Illinois nursing home abuse attorneys can ensure that your family receives the financial compensation they deserve for your loved one’s harm.

Call our Cook County elder abuse law firm today at (888) 424-5757 to schedule a no-obligation, free case evaluation. No upfront fees or retainers are necessary because we accept all nursing home neglect and abuse cases through contingency fee agreements.

Disclaimer: The above inspection findings are take from public sources including the State Department of Health and from Medicare inspection conducted at the facility at least every fifteen months. Rosenfeld Injury Lawyers LLC cannot confirm that the content on this site is the most recent information related to the facilities mentions.

The inspection findings published are not complete. You may find the most up to date information here: or

The deficiencies/citations listed on this page may have been corrected or substantially corrected after the date of the inspection and date of publishing this material. This page is a legal advertisement and a resource of information for visitors. This material is not endorsed by the facility noted or by any governmental agency. Rosenfeld Injury Lawyers LLC does not have any affiliation with the facility.

Client Reviews
Jonathan Rosenfeld was professionally objective, timely, and knowledgeable. Also, his advice was extremely effective regarding my case. In addition, Jonathan was understanding and patient pertaining to any of my questions or concerns. I was very happy with the end result and I highly recommend Jonathan Rosenfeld. Michonne Proulx
Extremely impressed with this law firm. They took control of a bad motorcycle crash that left my uncle seriously injured. Without any guarantee of a financial recovery, they went out and hired accident investigators and engineers to help prove how the accident happened. I am grateful that they worked on a contingency fee basis as there was no way we could have paid for these services on our own. Ethan Armstrong
This lawyer really helped me get compensation for my motorcycle accident case. I know there is no way that I could have gotten anywhere near the amount that Mr. Rosenfeld was able to get to settle my case. Thank you. Daniel Kaim
Jonathan helped my family heal and get compensation after our child was suffered a life threatening injury at daycare. He was sympathetic and in constant contact with us letting us know all he knew every step of the way. We were so blessed to find Jonathan! Giulia
Jonathan did a great job helping my family navigate through a lengthy lawsuit involving my grandmother's death in a nursing home. Through every step of the case, Jonathan kept my family informed of the progression of the case. Although our case eventually settled at a mediation, I really was impressed at how well prepared Jonathan was to take the case to trial. Lisa