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Symphony Chicago West

Nursing home neglect is a serious issue that often goes under the radar. Too often, families believe that their loved ones are safe and well taken care of in a nursing home, but this is not always the case. Neglect can occur when a staff member ignores a resident's needs, fails to provide necessary care, or mistreats a resident.

Mistreatment can have devastating consequences for the victim, who may suffer physical or emotional injury. Families who don't know what to do when they suspect nursing home neglect should report to the authority, who will investigate the matter and take appropriate action.

Do you suspect your loved one is the victim of neglect or abuse while residing at Symphony Chicago West? The personal injury attorneys at Rosenfeld Injury Lawyers, LLC can help stop the mistreatment using civil tort law.

Contact our Chicago, IL nursing home abuse lawyers at (888) 424-5757 (toll-free phone number) or use the contact form to schedule a free consultation. All confidential or sensitive information you share with our legal team remains private through an attorney-client relationship.

Symphony Chicago West

This facility is a 234-certified bed Medicare and Medicaid-approved for-profit corporation (not a continuing care retirement community) affiliated with the service mark owned Symphony Care Network member facilities. Symphony Chicago West is located at:

5130 W. Jackson Blvd.
Chicago, IL 60644
(773) 921-8000


Symphony Chicago West provides appropriate care, services, and amenities based on the resident's preferences, including:

  • Post-acute rehabilitation
  • Clinical programs
  • Expert teams
  • Cardiac care
  • Stroke rehabilitation
  • Pulmonary rehabilitation
  • Orthopedic rehabilitation
  • Acute-care
  • Wound care
  • Palliative care
  • Cardiac management program
  • Speech therapy
  • Physical therapy
  • Pain management
  • Occupational Therapy
  • Person-centered plan of care
  • Dialysis care
  • Long-term care
  • Memory care
  • Respite care
  • Access to recreational activities
  • Senior care options
  • Personal assistance with activities of daily living

Not all services and amenities mentioned above are available at all Symphony Care Network member facilities. The Symphony Care Network® is a service mark owned by an Illinois Corporation, but it's used to describe the group of limited liability companies and corporations.

Symphony Chicago West Nursing Home Resident Safety Concerns

The Centers for Medicare and Medicaid Services (CMS) routinely updates data on all nursing homes throughout the United States, documenting penalties, alleged violations, health concerns, and failures to provide quality care based on currently accepted professional principles.

Many families use this information to evaluate nearby nursing homes and choose the best facility to meet their beloved family member's needs.

Symphony Chicago West member facility maintains a one out of five stars overall rating in the Medicare rating system. The rating includes:

  • One out of five stars for health inspections
  • One out of five stars for staffing issues
  • Three out of five stars for quality measures

Reviewing Consulting and Marketing Services When Not All Services are Provided

When choosing a nursing home for a loved one, it is essential to do your research. Symphony nursing homes consulting and marketing services are misleading, and not all services are provided at each location. There have been reports of abuse and neglect in many Symphony nursing care facilities.

One way to protect your loved one is to ask the right questions before deciding. What services are provided at this location? What is the staff-to-patient ratio? What is the quality of care? How often do patients complain about the care they're receiving?

It's also crucial to visit the nursing home and talk to the staff and residents. Get a sense of the environment and how your loved one would feel living there. If you have any concerns, don't hesitate to speak up. You have a right to know what's happening in your loved one's nursing home.

The Cook County personal injury attorneys at Rosenfeld Injury Lawyers, LLC have found numerous safety concerns at Symphony Chicago West after reviewing many state surveys and inspections, including

Failure to Timely Report Suspected Abuse, Neglect, or Theft and Reported the Results of the Investigation to the Proper Authorities – Deficiency #F0609

In a summary statement of deficiencies dated February 22, 2022, the State investigators determined that The Symphony of Chicago West failed to promptly "report a resident drug overdose to the State Department of Public Health. This failure applies to one resident for illegal substances."

The 56 residents affected by the nursing staff failure are known drug users At Symphony Chicago West. The state investigator reviewed a facility incident report dated February 7, 2022, where a licensed practical nurse found a resident "lying on the floor in his room unresponsive and sweating."

However, a review of the facility's reportable incident binder dated two days later did not have documented evidence of the resident's drug overdose occurring on February 7, 2022. The Symphony Chicago West administrator stated that they "did not report the resident's drug overdose to the state agency. I did not report it because I did not know we had to."

Failing to Report A Falling Incident Following State Requirements

In a separate summary statement of deficiencies dated December 28, 2021, the State investigators determined that the Symphony of Chicago West "failed to report an incident to the state agency within 24 hours of an incident," as required by law.

The failure affected the resident who had fallen and was sent to the hospital due to a complaint of a headache.

Failure to Ensure the Nursing Home Areas Free From Accident Hazards and Provides Adequate Supervision to Prevent Accidents – Deficiency #F0689

In a summary statement of deficiencies dated February 22, 2022, the State investigators determined that the Symphony of Chicago West "failed to have a system in place to alert staff when an illegal drug enters the facility if a resident uses illegal drugs within the facility and discourage the possession of an illegal drug by a resident."

All residents affected by the presence of illegal drugs In the facility could be seriously harmed.

The investigators also determined that the facility "failed to have a care plan and implement interventions to decrease a resident's repeated use of an illegal drug." The investigators determined an immediate jeopardy situation began at that moment when the resident "was found on the floor unresponsive."

No Fall Interventions For Residents With Histories of Falling

In a separate summary statement of deficiencies dated December 11, 2021, the State investigators determined that the facility "failed to have a fall intervention in place for a resident with a history of falls."

The incident involved a cognitively intact Symphony Chicago West resident who requires "extensive assistance of one person for bed mobility, transfers, dressing, toilet use, and personal hygiene."

The State investigators reviewed the resident's Fall Report dated November 17, 2021, which documented that the resident's call light was on the floor with a button missing. The resident stated it was inoperable and had been broken for more than two weeks, and the staff knew it was broken.

The Symphony Chicago West wound care nurse validated that the resident's call light had been broken for two to three weeks and that she had notified the staff, social services, and the facility administrator. The facility administrator denied that they were told about the broken call button.

Failure to Protect Each Resident From all Types of Abuse Such as Physical, Mental, Sexual Abuse, Physical Punishment, and Neglect by Anybody – Deficiency #F0600

In a summary statement of deficiencies dated October 29, 2021, the State investigators determined that the facility "failed to keep a resident free from abuse." The State investigators privately interviewed the resident, who stated that "some of the staff of the facility are not nice or professional."

The resident stated that a certified nursing assistant did not respond appropriately and "cursed" at the resident the second day they had stayed at the facility. The Symphony Chicago West resident told the investigator that they had urinated on themselves and required assistance to change their clothing.

However, one certified nursing assistant "just went off on me," saying they weren't "going to keep coming in and out of my room to clean me." The resident stated that the CNA told the resident to "wear a diaper.", The resident does not like wearing incontinence products.

A Symphony Chicago West social worker validated the resident's claims after hearing loud talk from the resident's room and was concerned about multiple incidents regarding care at the facility.

Medication Errors

When administering controlled drugs, assisted living facilities must take extra precautions to ensure that the medicines are secured, and that access between the medical team and residents is limited.

Drug cabinets should be locked, and medications should only be administered by authorized personnel. Nursing home staff should also be appropriately trained in safely handling and administering medications.

Controlled drugs can be dangerous when not administered properly, and nursing facilities must take steps to ensure the safety of their residents. By taking precautions to secure and limit access to controlled medications, nursing facilities can help protect their residents from potential harm.

The facility must follow appropriate treatment and protocols and ensure medication error rates do not reach 5% or higher. The facility must ensure that each resident's drug regimen is free from unnecessary drugs for any medical reason and ensure drugs administered follow the doctor's orders based on the resident's medical needs.

Staff Must Follow Appropriate Catheter Care and Protocols to Prevent Urinary Tract Infections

There are many reasons why an infection prevention and control program is necessary for a nursing home. Preventing infection spread is vital to vulnerable residents. Germs can quickly spread in a busy, enclosed environment like a nursing home and can cause serious illness in those who are already ill or immunocompromised.

Infection prevention is critical in nursing homes. Residents often have open wounds from surgery or other medical procedures and are more susceptible to infection. One study showed that over 60% of all nursing home residents had at least one wound that could become infected.

An infection prevention and control program will include measures like hand hygiene, safe food handling practices, and proper cleaning and disinfection of surfaces. All staff must be trained in these practices and follow them diligently to help keep residents healthy and safe.

Hire Personal Injury Lawyers to Resolve Your Nursing Home Compensation Claim

Was your loved one neglected and abused while residing in Symphony Chicago West or any other Symphony Care Network nursing home in Illinois? The nursing home abuse attorneys at Rosenfeld Injury Lawyers can help resolve your case.

Contact us at (888) 424-5757 (toll-free phone number) or use the contact form to schedule a free consultation. All confidential or sensitive information you share with our legal team remains private through an attorney-client relationship.

Our legal team accepts all personal injury cases and wrongful death lawsuits on a contingency fee basis. This agreement ensures that you will pay no upfront fees until our personal injury attorneys resolve your claim through a negotiated settlement or jury award.

Any family member with a loved one suffering abuse, mistreatment, or neglect in Symphony Chicago West can contact us today to discuss numerous legal options for holding the facility, administrator, and medical professionals accountable for damages.


Disclaimer: The above inspection findings are take from public sources including the State Department of Health and from Medicare inspection conducted at the facility at least every fifteen months. Rosenfeld Injury Lawyers LLC cannot confirm that the content on this site is the most recent information related to the facilities mentions.

The inspection findings published are not complete. You may find the most up to date information here: or

The deficiencies/citations listed on this page may have been corrected or substantially corrected after the date of the inspection and date of publishing this material. This page is a legal advertisement and a resource of information for visitors. This material is not endorsed by the facility noted or by any governmental agency. Rosenfeld Injury Lawyers LLC does not have any affiliation with the facility.

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