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Attorneys for Patients Mistreated at Symphony Nursing Homes

Rosenfeld Injury Lawyers represent injured nursing home residents who are victims of mistreatment, harm, neglect, abuse, and sexual assault. Our investigative team routinely researches information on Illinois nursing facilities, such as Symphony Nursing Homes, to understand better the conditions that our clients have had to endure. We know that residents living in nursing homes that maintain above-average government awarded ratings and pass routine health inspections are still victimized by abuse and neglect.

Our law firm’s goals include assisting nursing home residents and their family members in recognizing problems associated with their facility. Families use this rating system as a useful tool for deciding where to place a loved one when medical care and hygiene assistance is needed.

State inspectors under the guidance of the Illinois Department of Public Health and the US Centers for Medicare and Medicaid conduct inspections involving complaints. Many of these complaints are filed by workers, nurses, facility visitors, residents, and residents’ families.

If your loved one was injured or abused at a Symphony Nursing Home, we invite you to contact the nursing home abuse attorneys at Rosenfeld Injury Lawyers for a complimentary case review.

Problems Associated with Symphony Nursing Homes

The Symphony Post-Acute Network operates dozens of facilities in Michigan, Indiana, Wisconsin, and Illinois in both the Rockford and Chicago metropolitan areas. The State of Illinois and the federal government routinely inspect the nursing home at least once every year on average. The nursing home regulatory agencies conduct surveys and inspections that identify any violation of the Nursing Home Reform Act and other rules.

Our current research has found that only Symphony of Hanover Park on Lake Street in Hanover Park Illinois maintains a ‘five out of five’ (much above average) star rating. Symphony Evanston Healthcare maintains a ‘four out of five’ star rating. All the other remaining Symphony nursing homes are ranked average, below average, and much below average.

Some of the critical violations that plague the Symphony Post-Acute Network include avoidable bedsores, nutritional plan mismanagement, medication mistakes, fire safety hazards, the spread of infection, abuse, and neglect. A few recent serious violations involving misconduct occurring at multiple Symphony facilities include:

  • Accident hazards violations
  • Failing to supervise to prevent accidents
  • Failing to provide appropriate treatment and care
  • Significant medication errors
  • Failing to provide adequate respiratory care
  • Failing to provide proper care to prevent urinary tract infections
  • Infection prevention and control program problems
  • Administering unnecessary drugs
  • Not providing appropriate pressure ulcer care
  • Not following the facility’s abuse prevention policy to prevent staff-to-resident abuse
  • Failing to prevent bedsores
  • Not preventing resident-to-resident abuse
  • Not reporting an allegation of abuse
  • Failing to provide care according to professional standards of quality
  • Not reporting suspected theft of a resident’s money
  • Not honoring the resident’s rights to respect and dignity

The problems associated with the Symphony Post-Acute Network listed above and other issues indicate that families should look elsewhere instead of placing their loved ones in some of the corporation’s facilities. The Illinois nursing homes rated at “much below average” (one star) include Symphony at Aria, Symphony at Bronzeville, and Symphony at Orchard Valley. Click on the links below for more detailed information on all their Illinois facilities.

Residency at Symphony Nursing Homes

Even the facilities operated by the Symphony Post-Acute Network ranking “above average” have some problematic patterns identified by health inspectors. As an example, state investigators cited Symphony of Hanover Park with a “five out of five overall star rating” in August 2019. The surveyors found that the facility “failed to provide incontinence care and personal hygiene for a resident that requires extensive assistance.”

Additionally, the same nursing facility “failed to ensure pressure-relieving interventions were in place for a resident with pressure injuries.” The resident was “at high risk for pressure injuries and had a pressure injury on the right heel.

This recurrent problem was also identified in October 2017 when Symphony of Hanover Park did not ensure that an “advanced Stage III coccyx pressure sore had a wound dressing in place as ordered.” That same month, the facility “failed to provide eating supervision and monitoring for pocketing food for a resident with difficulty in swallowing.”

The Symphony Post-Acute Network operates fifteen of the more than 720 Illinois nursing facilities statewide that provide care to tens of thousands of residents. Like most Illinois nursing homes, Symphony is a for-profit company. In recent decades, there has been intense competition in the nursing home industry to keep investors happy, beds full, and profits generated.

Many nursing homes have chosen to compete by streamlining their operating procedures, that at times, places residents at risk. Some of these choices involve:

  • Understaffing
  • Violating Illinois laws and industry guidelines when providing care
  • Hiring inexperienced nurses and nurse’s aides
  • Failing to provide adequate training
  • Not performing background checks to identify abusive and neglectful caregivers before hiring
  • Not responding to concerns by residents and family members

Any unethical decision to cut costs can produce a negative outcome that violates the agreement to provide residents the best care. In some cases, the resident doesn’t grasp that they are being neglected or abused by the staff or administration that results in a diminished quality of life.

Sometimes, the resident chooses not to communicate that there is a significant issue out of fear of retaliation or is unable to speak up to stop what is happening. Our team of dedicated abuse prevention attorneys never let our clients suffer in silence. We provide immediate intervention to ensure the abuse and neglect stops now.

Identifying Abuse and Neglect

Mistreatment can take on many forms when residents are injured in nursing facilities. Harm to an innocent resident can include life-threatening injuries, exposure to infections, and wrongful death. On average, more than 100 Illinois nursing home residents visit emergency rooms to be treated for physical and sexual abuse every year.

In some cases, law enforcement was never involved even though reports from the facility and police are required by federal statute under Medicare and Medicaid regulations.

Rosenfeld Injury Lawyers have represented many innocent victims harmed in nursing facilities involving:

  • Preventable infections
  • Avoidable bedsores, pressure wounds, and decubitus ulcers
  • Medication mistakes
  • Falls
  • Unapproved restraint
  • Choking
  • Sepsis (blood infection)
  • Dehydration and malnutrition
  • Elopement (wandering away) from facilities unsupervised
  • Physical and mental abuse
  • Sexual assault
  • Elder abuse
  • Burns
  • Disrespect
  • Verbal assault

Has Your Loved one Been Abused at a Symphony Nursing Home?

Identifying many of the indicators of physical/verbal abuse or sexual assault can be difficult. Your loved one might be the victim of a slip and fall injury due to neglect or have unexplained bruises or fractures.

The resident might have a facility-acquired bedsore or reluctant to discuss how the staff or other residents are mistreating them.

Illinois Nursing Home Abuse and Neglect Lawyers Committed to Protecting the Rights of Your Loved Ones

The highly respected law firm of Rosenfeld Injury Lawyers has acquired million-dollar settlements and verdicts for our clients and family members impacted by abuse, neglect, and mistreatment in nursing homes.

Contact us today online or at (888) 424-5757. Let us begin fighting for your justice now through a free, initial consultation with one of our dedicated abuse prevention lawyers.

Disclaimer: The above inspection findings are take from public sources including the State Department of Health and from Medicare inspection conducted at the facility at least every fifteen months. Rosenfeld Injury Lawyers LLC cannot confirm that the content on this site is the most recent information related to the facilities mentions.

The inspection findings published are not complete. You may find the most up to date information here: or

The deficiencies/citations listed on this page may have been corrected or substantially corrected after the date of the inspection and date of publishing this material. This page is a legal advertisement and a resource of information for visitors. This material is not endorsed by the facility noted or by any governmental agency. Rosenfeld Injury Lawyers LLC does not have any affiliation with the facility.

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Jonathan did a great job helping my family navigate through a lengthy lawsuit involving my grandmother's death in a nursing home. Through every step of the case, Jonathan kept my family informed of the progression of the case. Although our case eventually settled at a mediation, I really was impressed at how well prepared Jonathan was to take the case to trial. Lisa