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Symphony Nursing Homes Ratings & Violations

Jonathan Rosenfeld represents injured nursing home residents who are victims of mistreatment, harm, neglect, abuse, and sexual assault. Our investigative team routinely researches information on Illinois nursing facilities, like Symphony Nursing Homes, to understand better the conditions that our clients have had to endure.

Symphony Care Network at a Glance

Number of
Headquarters 150 Weiland Rd
Buffalo Grove, IL 60089
Year founded 1978
Type of Care
Assisted Living
Specialty Care
Transitional Care

We know that nursing facilities maintaining above-average national ratings and pass routine health inspections also abuse and neglect their residents. Rosenfeld Injury Lawyers LLC has handled hundreds of cases throughout Illinois, including in Cook County, DuPage County, Lake County, Arlington Heights, Des Plaines, Joliet, and Orland Park.

Our law firm's goals include assisting nursing home residents and their family members in recognizing problems associated with their facility. Families use the rating system as a useful tool for deciding where to place a loved one when medical care and hygiene assistance is needed.

Let our legal team of senior home abuse attorneys file a claim or lawsuit on your behalf. Contact us now through a phone call at (888) 424-5757 or fill in the contact form now. Let us take immediate legal action to hold those responsible financially accountable.

State inspectors under the guidance of the Illinois Department of Public Health and the US Centers for Medicare and Medicaid conduct inspections involving complaints. Many of these complaints are filed by workers, nurses, facility visitors, residents, and family members.

If your loved one was injured or abused at a Symphony Nursing Home, we invite you to contact the elder home abuse attorneys at Rosenfeld Injury Lawyers LLC for a complimentary case review.

Medicare and Medicaid Rules and Regulations

The federal government, through the Centers for Medicare and Medicaid Services (CMS), regulates nursing facilities nationwide. Through surveys and investigative work, state inspectors representing the Department of Health and Human Services can ferret out nearly every form of abuse and neglect. Also, the surveyors will review their nurse staff hours, the number of patients in the facility, and the level of care each patient receives.

Nursing centers must follow federal and state laws to ensure the safety of every resident. Additionally, facility Administrators can protect patients from staff member home abuse through the demonstrated professionalism of nurses and nurse's aides.

At least once every year, state surveyors will rank the nursing facility using various quality measures. The survivor his responsible for identifying staffing issues and the level of health care the staff provides. The investigators give the facility a ranking of one to five stars compared to the national average. Any violation must be corrected timely.

Problems Associated with Symphony Nursing Centers

The Symphony Post-Acute Network operates dozens of facilities in Michigan, Indiana, Wisconsin, and Illinois in both the Rockford and Chicago metropolitan areas. The State of Illinois and the federal government routinely inspect the nursing center at least once every year on average. The nursing facility regulatory agencies conduct surveys and inspections that identify any violation of the Nursing Home Reform Act and other rules.

Our current research found that only Symphony of Hanover Park on Lake Street in Hanover Park, Illinois maintains a 'five out of five' (much above average) star rating. Symphony Evanston Healthcare maintains a 'four out of five' star rating. All the other remaining Symphony skilled nursing facilities are ranked average, below average, and much below average.

Some of the critical violations that plague the Symphony Post-Acute Network include avoidable bedsores, nutritional plan mismanagement, medication mistakes, fire safety hazards, the spread of infection, abuse, and neglect. A few recent serious violations involving misconduct occurring at multiple Symphony facilities include:

  • Accident hazards violations that compromise daily life care
  • Registered nurses failing to supervise residents to prevent accidents
  • Failing to provide appropriate treatment and long-term care to elderly residents
  • Significant medication errors
  • Failing to provide adequate respiratory care
  • Failing to provide proper care to prevent urinary tract infections
  • Infection prevention and control program problems
  • Administering unnecessary drugs
  • Not providing appropriate life-savings care
  • Not following the facility's abuse prevention policy to prevent staff-to-resident abuse
  • Failing to prevent bed sores
  • Not preventing resident-to-resident abuse
  • Posting images of residents online, through social media and in a text message
  • Staff members not reporting an allegation of abuse
  • Failing to provide home care according to professional standards of quality
  • Not reporting suspected theft of a resident's money in the home facility
  • Not honoring the resident's rights to respect and dignity
  • Not assisting with daily activities when necessary
  • Staff members not discussing available Medicaid services with the resident

The problems associated with the Symphony Post-Acute Network listed above and other issues indicate that families should look elsewhere instead of placing their loved ones in some of the corporation's facilities.

The Illinois nursing centers rated at "much below average" (one star) include Symphony at Aria, Symphony at Bronzeville, and Symphony at Orchard Valley. Click on the links below for more detailed information on all their Illinois facilities.

  • Symphony at 87th St
  • Symphony at Aria
  • Symphony at Midway
  • Symphony at the Tillers
  • Symphony Evanston Healthcare
  • Symphony of Bronzeville
  • Symphony of Buffalo Grove
  • Symphony of Chicago West
  • Symphony of Crestwood
  • Symphony of Hanover Park
  • Symphony of Joliet
  • Symphony of Lincoln Park
  • Symphony of Morgan Park
  • Symphony of Orchard Valley
  • Symphony of South Shore

Residency at Symphony Nursing Facilities

Even the Symphony Post-Acute Network facilities ranking "above average" have some problematic patterns identified by health inspectors. As an example, state investigators cited Symphony of Hanover Park with a "five out of five overall star rating" in August 2019. However, the surveyors found that the facility "failed to provide incontinence care and personal hygiene for a resident that requires extensive assistance."

Additionally, the same nursing facility "failed to ensure pressure-relieving interventions were in place for a resident with pressure injuries." The resident was "at high risk for pressure injuries and had a pressure injury on the right heel.

This recurrent problem was also identified in October 2017 when Symphony of Hanover Park did not ensure that an "advanced Stage III coccyx pressure sore had a wound dressing in place as ordered." That same month, the facility "failed to provide eating supervision and monitoring for pocketing food for a resident with difficulty in swallowing."

The Symphony Post-Acute Network operates fifteen of the more than 720 Illinois nursing facilities statewide that provide care to tens of thousands of residents. Like most Illinois nursing centers, Symphony is a for-profit company. In recent decades, Symphony has faced intense competition in the nursing industry to keep investors happy, beds full, and profits generated.

Many senior care homes have chosen to compete by streamlining their operating procedures, that at times, places residents at risk. Some of these choices involve:

  • Understaffing
  • Violating Illinois laws and industry guidelines when providing care
  • Hiring inexperienced nurses and nurse's aides
  • Failing to provide adequate training
  • Not performing background checks to identify abusive and neglectful caregivers before hiring
  • Not responding to concerns by residents and family members

Any unethical decision to cut costs can produce a negative outcome that violates the agreement to provide residents the best care. In some cases, the resident doesn't grasp that they are being neglected or abused by the staff or administration that results in the older adult's diminished quality of life.

Sometimes, the resident chooses not to communicate that there is a significant issue out of fear of retaliation or is unable to speak up to stop what is happening. Our team of dedicated abuse prevention attorneys never let our clients suffer in silence. We provide immediate intervention to ensure the abuse and neglect stops now.

Identifying Abuse and Neglect

Mistreatment can take on many forms when residents are injured in nursing facilities. Harm to an innocent resident can include life-threatening injuries, exposure to infections, and wrongful death. On average, more than 100 Illinois nursing home residents visit emergency rooms to be treated for physical and sexual abuse every year.

In some cases, law enforcement was never involved even though reports from the facility and police are required by federal statute under Medicare and Medicaid regulations. Rosenfeld Injury Lawyers LLC have represented many innocent older adults harmed in nursing facilities involving:

  • Preventable infections
  • Avoidable bedsores, pressure wounds, and decubitus ulcers
  • Medication mistakes
  • Falls
  • Unapproved restraint
  • Choking
  • Sepsis (blood infection)
  • Dehydration and malnutrition
  • Elopement (wandering away) from facilities unsupervised
  • Physical and mental abuse
  • Sexual assault
  • Elder abuse
  • Burns
  • Disrespect
  • Verbal assault

Has Your Loved one Been Abused at a Symphony Nursing Home?

Identifying many of the indicators of physical/verbal abuse or sexual assault can be difficult. Your loved one might be the victim of a slip and fall injury due to neglect or have unexplained bruises or fractures. The resident might have a facility-acquired pressure sore or reluctant to discuss how the staff or other residents are mistreating them.

Illinois Nursing Home Abuse and Neglect Lawyers Committed to Protecting the Rights of Your Loved Ones

The highly respected law firm of Rosenfeld Injury Lawyers LLC has acquired million-dollar settlements and verdicts for our clients and family members impacted by senior home abuse, neglect, and mistreatment.

Contact us today online or at (888) 424-5757. Let us begin fighting for your justice now through a free case consultation with one of our dedicated abuse prevention lawyers. Time is of the essence. All the necessary paperwork must be filed before the Illinois statute of limitations expires.

Disclaimer: The above inspection findings are take from public sources including the State Department of Health and from Medicare inspection conducted at the facility at least every fifteen months. Rosenfeld Injury Lawyers LLC cannot confirm that the content on this site is the most recent information related to the facilities mentions.

The inspection findings published are not complete. You may find the most up to date information here: or

The deficiencies/citations listed on this page may have been corrected or substantially corrected after the date of the inspection and date of publishing this material. This page is a legal advertisement and a resource of information for visitors. This material is not endorsed by the facility noted or by any governmental agency. Rosenfeld Injury Lawyers LLC does not have any affiliation with the facility.

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