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Heritage Health El Paso Ratings & Violations

Heritage Health – El Paso Many injuries could be prevented if the staff members in nursing facilities throughout the state of Illinois followed procedures and protocols to provide the highest level of care. Unfortunately, many residents suffer avoidable injury due to the negligent actions of their caregivers. In fact, the El Paso residents who were victims of preventable accidents due to the carelessness or substandard care provided by the nursing staff.

By law, nursing homes are required to develop an effective plan of care for every resident in the facility that must be followed by the staff to ensure the resident’s health, well-being and safety. Any failure to provide a high level of care could place the health and well-being of the resident in immediate jeopardy.

Heritage Health – El Paso

Heritage Health – El Paso is a 65-certified bed for profit center that participates in Medicare and Medicaid. The facility provides nursing services to the residents of El Paso and Woodford and McLean Counties. The Center is located at:

555 East Clay
El Paso, Illinois 61738
(309) 527-6240

The services provided by Heritage Health – El Paso include:

  • Long and short term skilled nursing
  • Restorative therapy: respiratory, physical, speech, occupational
  • Hospice care

El Paso Nursing Home Resident Safety Concerns

As a way to keep information about nursing facilities throughout the United States current, both the federal government and the state of Illinois routinely update their databases and post the information on numerous websites including

Currently, Heritage Health – El Paso maintains an overall three out of five available star rating compared to other facilities nationwide. This includes four out of five stars for health concerns, two out of five stars for staffing issues and one out of five stars for quality measures. Our El Paso Illinois nursing home neglect attorneys have found numerous complaints and safety concerns involving this facility that include:

  • Failure to Provide Every Resident an Environment Free of Accident Hazards and Risks and Provide Adequate Supervision to Prevent Avoidable Accidents

    In a summary statement of deficiencies dated 10/30/2015, a complaint investigation was opened against the facility for its failure to "operate a mechanical lift according to the facility policy.” The deficient practice by the nursing staff at Heritage Health – El Paso affected one resident at the facility.

    The failure was first noted on 10/21/2015 when a Certified Nursing Aide (CNA) “were using the sit-to-stand mechanical lift to take [a resident] to the bathroom.” The resident stated that the Certified Nursing Assistant “was chatting with the visitor of mine and not paying attention to the lifting process. I said ‘whoa, whoa, whoa, whoa” because (the CNA) was lifting me until I was on my tiptoes on the lift. I had extreme pain shoot from the left ankle up to my chest.”

    The state investigator noted that the resident’s 10/22/2015 X-Ray Patient Report revealed that the resident had an “acute, nondisplaced medial malleolar fracture.” In an interview with the facility’s Corporate Nurse and Administrator 1:15 PM on 10/30/2015 it was stated that “the resident’s feet should remain flat on the platform of the lift.” The Administrator stated at 11:00 AM on 10/30/2015 that “we originally started reviewing this incident as an abuse investigation because we were unaware of how [the resident] sustained a fracture.” As a result of their actions, the Certified Nursing Assistant “was suspended immediately we gathered statements from all witnesses involved in the incident.”

  • Failure to Ensure That Residents Receive Treatment and Services That Not Only Continue but Improve the Ability to Care for Themselves

    In a summary statement of deficiencies dated 03/31/2016, the state investigator noted the facility’s failure “to ensure all residents were walked to and from meals.” The deficient practice by the nursing staff at Heritage Health– El Paso affected a resident at the facility “reviewed for restorative ambulation.”

    The state investigator noted that upon observation, the resident at 11:30 AM on 03/28/2016 “propelled herself in a wheelchair to the dining room for lunch. At 12:55 PM, [the resident] had finished lunch and propelled yourself in the wheelchair back to her room.” This procedure was repeated on the following day at lunchtime.

    As a part of the investigation, the state surveyor interviewed the resident who stated “staff for assisting her with ambulation when she was first admitted to the facility, back in July 2015 [...and] stated she is able to walk with a wheeled walker, but need staff close by [...and] with walking to the dining room for meals, so she propels herself in the wheelchair to and from meals.” The resident stated that “I would walk if they walked with me.”

El Paso Illinois Nursing Home Abuse Lawyers

If your loved one has suffered an unnecessary injury while residing at Heritage Health – El Paso or any other Illinois nursing facility, Rosenfeld Injury Lawyers LLC can take immediate legal action. Our McLean County elder abuse attorneys can build a solid case to ensure your family receives the financial compensation they deserve for your loved one’s injuries or wrongful death.

To ensure that your case is successfully resolved, we urge you to contact our El Paso Illinois nursing home abuse law firm today by calling (888) 424-5757 to schedule a no obligation, free consultation. No upfront fees are required because we accept all personal injury claims through contingency fee agreements.

Disclaimer: The above inspection findings are take from public sources including the State Department of Health and from Medicare inspection conducted at the facility at least every fifteen months. Rosenfeld Injury Lawyers LLC cannot confirm that the content on this site is the most recent information related to the facilities mentions.

The inspection findings published are not complete. You may find the most up to date information here: or

The deficiencies/citations listed on this page may have been corrected or substantially corrected after the date of the inspection and date of publishing this material. This page is a legal advertisement and a resource of information for visitors. This material is not endorsed by the facility noted or by any governmental agency. Rosenfeld Injury Lawyers LLC does not have any affiliation with the facility.

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