Coronavirus Update: To New & Existing Clients Learn More ›

Super Lawyers
Illinois State Bar Association
Justia Lawyer Rating
Million Dollar Advocates Forum
Avvo Rating
BBB Accredited Business

Heartland of Normal Ratings & Violations

Many falling accidents that occur in nursing facilities could be avoided if the nursing staff develops effective interventions for patients at high risk for falling. Unfortunately, many facilities failed to take appropriate measures including completing a comprehensive assessment and evaluation of fall risk patients. Without intervention, the resident is often exposed to dangerous situations when left unattended, especially when attempting to self-transfer from their bed to wheelchair to use the toilet. Rosenfeld Injury Lawyers LLC represent residents of Illinois nursing facilities like Heartland of Normal who have suffered serious harm or injury needlessly from an accident that could have been avoided if the caregivers had developed effective interventions or provided adequate supervision.

Heartland of Normal

This facility is a 116-certified-bed ‘for-profit’ Medicare/Medicaid-approved Nursing Home providing services and cares to residents of Normal and McLean County, Illinois. The Center is located at:

510 Broadway

Normal, Il 61761

(309) 452-4406

As a part of the Heartland ManorCare Health Care System, Heartland of Normal provides short-term rehabilitation, around-the-clock skilled nursing care, assisted living options, independent living, memory care, outpatient rehabilitation, IV therapy, hospice care and home healthcare.

Normal Nursing Home Resident Safety Concerns

The state of Illinois and the federal government regularly update their nursing home database system with comprehensive details of all safety concerns, health violations, filed complaints and opened investigations. The search results can be found on numerous sites including

Currently, Heartland of Normal maintains an overall three out of five available star rating in the nationwide comparison analysis Medicare summary system. This includes four out of five stars for staffing concerns and quality measures and two out of five stars for health inspections. The McLean County nursing home neglect attorneys at Rosenfeld Injury Lawyers LLC have found numerous safety concerns and deficiencies at this facility including:

  • Failure to Ensure Residents Remain Free of Accident Hazards and Provide Adequate Supervision to Avoid Injury

    In a summary statement of deficiencies dated 09/03/2016, a complaint investigation against the facility was opened for its failure to "follow post-fall interventions for [a resident] reviewed for falls.” The deficient practice was first noted in the state investigator’s findings after a review of a resident’s 08/15/2016 Admission Screen by a Registered Nurse or documents the resident was diagnosed with “Repeated falls, multiple rib fractures, abnormal gait, muscle weakness, and macular degeneration.”

    The report also documents of the resident “has a history of falls, utilizes a walker and wheelchair and was admitted with a ‘large purple bruise on the right flank due to a fall, scattered purple bruising to mid back due to a fall, and swelling to bilateral knees.” The resident’s fall assessments document that the resident had numerous falls between 08/20/2016 and 08/26/2016, typically while attempting to transfer self from the wheelchair to the bed.”

    Twice on 08/20/2016, the resident fell while attempting to self-transfer to the bathroom. The staff generated an intervention to use a “bright colored visual reminder in the room to push the call light for assistance.” The 08/21/2016 fall occurred when the resident attempted to transfer from the wheelchair to the bed while the “brakes of the wheelchair were unlocked.” The nursing staff intervened by “reinforcing wheelchair safety as needed such as locking brakes.”

    The fall occurring on 08/26/2016 occurred when the resident was attempting to use the bathroom without assistance. The nursing staff intervened by checking “for unmet needs frequently, such as toileting.” A notation was made that the resident again fell on 08/29/2016 in their room and was found “on the ground facing the bed, sitting upright” while the brakes to the wheelchair were unlocked.

    An observation was made of the resident on the morning of 08/30/2016 sitting up in the wheelchair in their room without a walker in the room. A follow-up observation at 10:17 AM also showed there was “no walker in the room.” The physical therapist stated on 08/31/2016 that “a walker was given to the resident upon initial evaluation. ‘I did not know that the walker had been removed from [the resident’s] room’.”

    The Licensed Practical Nurse providing the resident care stated on 08/30/2016 that the “[resident’s] bed should be in a low position but when [the resident’s] family is here, they put it at a regular height so [the resident] can sit at the side of the bed to visit. [The resident’s] bed was in the normal position [the previous day] when the fall occurred, and not in a low position.”

Normal Illinois Nursing Home Abuse Lawyers

If you believe your parent, grandparent or spouse has been harmed or injured while residing at Heartland of Normal, call Rosenfeld Injury Lawyers LLC now. Our Normal Illinois law firm can provide various options and legal representation on your behalf to hold those responsible for causing your loved one harm both and legally and financially accountable. Our team of attorneys can handle the entire process of filing and resolving a claim for financial compensation to ensure your loved one’s damages are recovered.

We encourage you to contact our McLean County elder abuse law offices by calling 888 424-5757 today to schedule your free case evaluation. No upfront fees are necessary because our law firm accepts every personal injury case, wrongful death lawsuit, and nursing home abuse/neglect claim for compensation through a contingency fee agreement.


Disclaimer: The above inspection findings are take from public sources including the State Department of Health and from Medicare inspection conducted at the facility at least every fifteen months. Rosenfeld Injury Lawyers LLC cannot confirm that the content on this site is the most recent information related to the facilities mentions.

The inspection findings published are not complete. You may find the most up to date information here: or

The deficiencies/citations listed on this page may have been corrected or substantially corrected after the date of the inspection and date of publishing this material. This page is a legal advertisement and a resource of information for visitors. This material is not endorsed by the facility noted or by any governmental agency. Rosenfeld Injury Lawyers LLC does not have any affiliation with the facility.

250M + Recovered for Our Clients
No Fee Guarantee We Never Charge a Fee Unless We Win
Available 24/7 Available 24-Hours per Day When You Need Us
Client Reviews
Jonathan Rosenfeld was professionally objective, timely, and knowledgeable. Also, his advice was extremely effective regarding my case. In addition, Jonathan was understanding and patient pertaining to any of my questions or concerns. I was very happy with the end result and I highly recommend Jonathan Rosenfeld. Michonne Proulx
Extremely impressed with this law firm. They took control of a bad motorcycle crash that left my uncle seriously injured. Without any guarantee of a financial recovery, they went out and hired accident investigators and engineers to help prove how the accident happened. I am grateful that they worked on a contingency fee basis as there was no way we could have paid for these services on our own. Ethan Armstrong
This lawyer really helped me get compensation for my motorcycle accident case. I know there is no way that I could have gotten anywhere near the amount that Mr. Rosenfeld was able to get to settle my case. Thank you. Daniel Kaim
Jonathan helped my family heal and get compensation after our child was suffered a life threatening injury at daycare. He was sympathetic and in constant contact with us letting us know all he knew every step of the way. We were so blessed to find Jonathan! Giulia
Jonathan did a great job helping my family navigate through a lengthy lawsuit involving my grandmother's death in a nursing home. Through every step of the case, Jonathan kept my family informed of the progression of the case. Although our case eventually settled at a mediation, I really was impressed at how well prepared Jonathan was to take the case to trial. Lisa