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Heartland Christian Village Ratings & Violations

Heartland Christian VillageEvery incident or allegation of abuse occurring in a nursing home is required to be investigated by the facility Administrator and reported immediately to the Illinois State Agency. Any failure to do so is in violation of state and federal nursing home laws. Unfortunately, many Registered Nurses, Licensed Practical Nurses, and Certified Nurses’ Aides are not properly trained on how to identify and report incidences or allegations of abuse and mistreatment. As a result, many cases of mistreatment go unreported. Rosenfeld Injury Lawyers LLC provide legal representation to injured, neglected and abused residents of Illinois skilled nursing homes like Heartland Christian Village.

Heartland Christian Village

This Center is a ‘not for profit’ 71-certified-bed Nursing Home providing cares and services to residents of Neoga and Cumberland County, Illinois. The Medicare/Medicaid-accepted facility is located at:

101 Trowbridge Road
Neoga, Il 62447
(217) 895-2665

Neoga Nursing Home Resident Safety Concerns

Comprehensive research results can be obtained through the federal government/Illinois nursing home database that details every filed complaint, safety concern, health violation and opened investigation. Many families use this information to determine the level of medical, health and hygiene care nursing homes in their community provide their residents.

Currently, Heartland Christian Village maintains an overall five out of five available star rating in the Medicare star rating summary system compared to all other nursing homes nationwide. This includes five out of five stars for health inspections, four out of five stars for quality measures and three out of five stars for staffing concerns. The Cumberland County nursing home neglect attorneys at Rosenfeld Injury Lawyers LLC have found many deficiencies, safety concerns and health violations at this nursing home that include:

  • Failure to Investigate and Report an Allegation or Incident of Abuse

    In a summary statement of deficiencies dated 08/07/2014, a notation was made during an annual licensure and certification survey by a state investigator concerning the facility's failure to "immediately report an allegation of verbal abuse to the Administrator/Abuse Coordinator.”

    The deficient practice was first noted in the state investigator’s findings involving an incident occurring at 12:20 PM on 08/07/2014 when an Activity Aide stated “she witnessed verbal abuse involving [a resident and a certified nurse aide (CNA)].” The Activity Aide “stated she heard [the CNA tell the resident] she had to stay in the sunroom because [the resident] couldn’t be in her room by herself.” The Activity Aide “Stated she was okay with that part of the conversation, but then [the CNA told the resident] ‘You take a lot of work and I don’t have time for you!’” The Activity Aide “thought the last part of the [CNA’s] conversation with [the resident] could be verbally abusive [...and because of that] she immediately reported the allegation involving [the CNA and resident] to an LPN (Licensed Practical Nurse).”

    The state investigator conducted an interview with the Licensed Practical Nurse that same afternoon at 12:55 PM who stated: “she did not remember the Activity Aide reporting any allegation of verbal abuse to her.” A few minutes earlier, the facility Administrator “confirmed that he was not aware of an allegation of verbal abuse involving [the resident and the Certified Nursing Assistant and] stated all allegations of abuse are to be reported to him immediately [...and] he would have suspended [the CNA] and started an investigation to determine whether abuse occurred or not, if the allegation had been reported to him.”

    The state investigator determined the actions of the nursing staff an Administrator failed to follow the facility’s 10/29/2010 Prevention of Abuse Policy that reads in part:

    “When staff is aware of any type of abuse, such as witnessing or hearing any action, that could constitute abuse… they are to report it to the Abuse Coordinator… Staff members… are obligated to report… witnessed abuse to the Administrator.”

  • Failure to Properly Disinfect Rooms Contaminated with Highly Contagious Clostridium Difficile

    In a summary statement of deficiencies dated 09/12/2013, a notation was made by a state investigator during an annual licensure and certification survey concerning the facility's failure to "properly disinfect isolation rooms potentially contaminated with Clostridium difficile [C. diff].”

    The state investigator noted that the mixing procedure used by the housekeeping / laundry supervisor to clean rooms contaminated with Clostridium difficile was at an ineffective dilution and did not have enough potential strength to eliminate C-diff spores to ensure resident safety from contamination or exposure to infectious diseases.

Neoga Illinois Nursing Home Abuse Lawyers

If your loved one was the victim of abuse or neglect while a patient at Heartland Christian Village, contact the Rosenfeld Injury Lawyers LLC law firm today. Our reputable Neoga qualified attorneys can successfully resolve your abuse, neglect or mistreatment victim case on your behalf against the Illinois nursing facility that caused your loved one harm. Our team of nursing home lawyers can build a case to ensure your family receives adequate financial compensation for your loved one’s damages.

We urge you to contact our Cumberland County elder abuse law office now at (888) 424-5757 to schedule your free, no obligation full case review. No upfront retainers or fees are required because we accept every nursing home abuse claim for compensation through contingency fee arrangements. All personal information you share with our law office remains confidential.


Disclaimer: The above inspection findings are take from public sources including the State Department of Health and from Medicare inspection conducted at the facility at least every fifteen months. Rosenfeld Injury Lawyers LLC cannot confirm that the content on this site is the most recent information related to the facilities mentions.

The inspection findings published are not complete. You may find the most up to date information here: or

The deficiencies/citations listed on this page may have been corrected or substantially corrected after the date of the inspection and date of publishing this material. This page is a legal advertisement and a resource of information for visitors. This material is not endorsed by the facility noted or by any governmental agency. Rosenfeld Injury Lawyers LLC does not have any affiliation with the facility.

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