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Friendship Manor Ratings & Violations

Friendship Manor Every nursing facility is required to promote a level of care to residents in a way that ensures their dignity and respect of individuality remains intact at all times. Unfortunately, many nursing home operators and owners failed to teach the nurses and employees the laws and rules governing respect. Sadly, the Rock Island elder abuse attorneys have handled many cases involving residents who have been mistreated by those in charge of providing them the highest level of care.

Friendship Manor

Friendship Manor is a 94-certified bed Medicare/Medicaid-participating non-profit facility providing nursing services to residents of Rock Island and Rock Island County, Illinois. The facility is located at:

1209 21st Ave.
Rock Island, Illinois 61201
(309) 786-9667

The services provided at Friendship Manor include:

  • Independent living
  • Assisted living
  • Skilled nursing care
  • Respite care
  • Physical, occupational, and speech/language therapy

Rock Island Nursing Home Resident Safety Concerns

On an annual basis, the federal government and state of Illinois nursing home regulatory agencies routinely update their databases to reflect currently opened investigations, filed complaints, health violations and safety concerns on facilities nationwide. The updated information is then published on numerous websites including, through its star rating summary system. Families use this information as an effective tool to make an informed decision of where to place a loved one who requires the highest level of nursing and hygiene care.

Currently, Friendship Manor maintains an overall two out of five available star rating compared with other facilities throughout the United States. This includes four out of five stars for quality measures and staffing issues and one out of five stars for health concerns. Our Rock Island nursing home neglect attorneys have found numerous deficiencies involving this facility that include:

  1. Failure to Protect Every Resident from Abuse, Physical Punishment or Being Separated from Others Which Caused Immediate Jeopardy
  2. Failure to Report and Investigate Any Act or Report of Abuse, Neglect or Mistreatment of Residents Leading to Immediate Jeopardy
  3. Failure to Develop, Implement and Enforce Policies to Prevent Mistreatment, Neglect or Abuse of Residents Leading to Immediate Jeopardy
  4. Failure to Provide Care for Residents in a Way That Keeps or Builds Their Dignity and Respect of Individuality
  5. Failure to Ensure Residents Who Have Mental or Psychosocial Problems Adjusting Receives the Best Treatment and Services to Avoid Actual Harm

In a summary statement of deficiencies dated 04/18/2016, the state investigator noted the facility’s failure “to ensure that follow-up was provided to a resident after episodes of abuse occurred. The deficient practice by the nursing staff involved to two members of the nursing staff wearing the resident’s “wig in front of [the resident] laughing and making fun of [the resident] which caused emotional upset and embarrassment for [the resident] which continues.”

The failures by the nursing staff were first documented in the facility’s 12/15/2015 Fast Initial Report that was completed by the Acting Abuse Coordinator/Assistant Director of Nursing “This is to report an allegation of abuse of a resident’s belongings. A CNA was reportedly wearing [a resident’s] wig.”

A Licensed Practical Nurse (LPN) stated during an interview occurring on 04/07/2016 that on 12/10/2015, the LPN “saw a picture of [2 Certified Nursing Aides] wearing wigs on a (Social Media Picture Website) [with one CNA stating] ‘the picture only lasts a few seconds. I [the LPN saw both Certified Nursing Assistants] with wigs on [their] heads in a picture. I tried to take a screenshot of it, but it only lasts a short time and it (the picture) was already gone. I couldn’t tell where they were, just that they were wearing wigs. The next day, [the resident] complain to [a different former Certified Nursing Assistant who [got one of the Certified Nursing Assistants in the photograph and] came and told me [the LPN about it].” At the time, “it was approximately 8:00 PM [when both Certified Nursing Assistants] were smiling in the picture thinking they were funny.”

The next day at approximately 7:00 PM, the former Certified Nursing Assistant who was told of the incident attempted to give the resident a shower but at the time, the resident “was hysterical [...and] trying to kick the [helping Certified Nursing Assistant] out of the room.” The resident thought that the former Certified Nursing Assistant “was one of the CNAs who was wearing the resident’s wig the previous day.

On 12/16/2015, the resident conducted a written interview that was signed by the Assistant Director of Nursing and The Facility’s Social Service Director. During the interview, the resident said “two girls got fresh with me the other night [...and] had my wig in the bathroom and they were posing in the mirror with it on… Everything they said was hurtful. I don’t think I went to supper… The small one was really brazen and paraded around my bed, she grabbed the wig, I asked her to put it on the stand but she went into the bathroom and she was posing in the mirror.”

The resident then said they “were laughing a lot. They were dancing around my wig on. Making fun of me. Why are you asking me so many questions? You don’t care. You don’t care! I didn’t spill anything on my way, they were making fun of me!

Rock Island Illinois Nursing Home Abuse Lawyers

If you believe your loved one has been disrespected while residing at Friendship Village, or any other Illinois nursing facility, Rosenfeld Injury Lawyers LLC can take immediate legal action to stop the abuse now. Our Rock Island elder abuse attorneys can provide various legal options and assist you in seeking the financial compensation you deserve.

Call our Rock Island Illinois nursing home abuse law firm at (888) 424-5757 to schedule a free, no-obligation private consultation. We accept all nursing home abuse cases on contingency so no upfront fee is required.

Disclaimer: The above inspection findings are take from public sources including the State Department of Health and from Medicare inspection conducted at the facility at least every fifteen months. Rosenfeld Injury Lawyers LLC cannot confirm that the content on this site is the most recent information related to the facilities mentions.

The inspection findings published are not complete. You may find the most up to date information here: or

The deficiencies/citations listed on this page may have been corrected or substantially corrected after the date of the inspection and date of publishing this material. This page is a legal advertisement and a resource of information for visitors. This material is not endorsed by the facility noted or by any governmental agency. Rosenfeld Injury Lawyers LLC does not have any affiliation with the facility.

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