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Citadel Care Center Wilmette Ratings & Violations

Citadel Care Center – WilmetteOften times, hospital patients are transferred to a nursing facility instead of home to ensure they receive a high level of nursing care and obtain their medications in a timely manner according to the physician’s orders. Unfortunately, not all nursing homes provide a high level of care when administering medications. In some incidences, the nursing staff fails to obtain and administer the patient’s drugs to ensure their health and well-being is maintained. Rosenfeld Injury Lawyers LLC have represented residents who were not given their medications in a timely manner while residing at Illinois nursing facilities like Citadel Care Center – Wilmette.

Citadel Care Center – Wilmette

This Center is a ‘for profit’ 80-certified-bed Medicare/Medicaid-accepted facility providing nursing services to residents of Wilmette and New Trier Township, Cook County, Illinois. The nursing home is located at:

432 Poplar Dr.
Wilmette, IL 60091
(847) 256-5000

In addition to providing independent living options, Citadel Care Center – Wilmette also offers memory care and skilled nursing care.

Wilmette Nursing Home Resident Safety Concerns

Comprehensive research results can be obtained through the federal government/Illinois nursing home database that details every safety concern, health violation, filed complaint and opened an investigation. Many families use this information to determine the level of medical, health and hygiene care nursing homes in their community provide their residents.

Currently, Citadel Care Center – Wilmette maintains an overall five out of five available star rating in the Medicare star rating summary system compared to all other nursing homes nationwide. This includes five out of five stars for quality measures, four out of five stars for staffing concerns and three out of five stars for health inspections. The Cook County nursing home neglect attorneys at Rosenfeld Injury Lawyers LLC have found various deficiencies and safety concerns at this facility that include:

  • Failure to Follow Physician’s Orders in Providing Medication to Residents

    In a summary statement of deficiencies dated 08/17/2016, a complaint investigation was opened against the facility for its failure to "obtain and administer medication for a resident for the treatment of thrombocytosis according to their physician’s orders. This failure affects one resident “reviewed for medication administration.”

    The deficient practice was first noted in investigator’s findings of a resident admitted to the facility on the evening of 08/05/2016 with a diagnosis of hemorrhagic thrombocythemia, syncope, hypertension, a disorder of kidney and ureters, and cerebral infarction.” The resident “was discharged to the hospital on 08/08/2016.

    The state investigator reviewed the resident’s Physician Order Sheet (POS) the documents that the resident was prescribed medications by their primary care physician to be delivered by the mouth in the evening on every Monday, Tuesday and Wednesday to treat thrombocytosis. However, the resident’s MAR (Medication Administration Record) documented that the resident did not receive the medication between 08/05/2016 to 08/08/2016.

    The investigator interviewed the facility’s Director of Nursing on the afternoon of 08/16/2016 who stated “that both orders [for the patient’s medication] came from the hospital. The first order was for Monday, Tuesday, and Wednesday. The second order was for one daily.” The Director stated that “the resident should have been given [the medications] every day and an extra dose on Monday, Tuesday, and Wednesday.”

  • Failure to Take Preventative Measures to Ensure a Resident Does Not Develop a Urinary Tract Infection

    In a summary statement of deficiencies dated 04/14/2016, a notation was made by a state surveyor during an annual licensure and certification survey involving the facility's failure to "clean a resident’s genital area after incontinence in a manner that would prevent the potential development of infection, and maintain hygiene.”

    The state investigator noted specific findings after a review of a resident’s 01/15/2016 MDS (Minimum Data Set) that revealed that the severely impaired resident was diagnosed with “generalized muscle weakness and left hemiplegia due to CVA (cerebrovascular accident).” The records also revealed that the resident “is free clean incontinent bladder and always incontinent of the bowel, requires extensive assistance with hygiene, bathing, toileting and transferring.”

    An observation was made of two Certified Nursing Assistant providing a resident care on the morning of 04/12/2016. At that time, one Certified Nursing Assistant took the resident “to the toilet.” Both CNAs “put gloves on and helped [the resident] stand up.” The CNAs unfastened the resident’s “incontinent pad and [the resident] at a large soft mushy brown stool extending to [the resident’s] front area.”

    The investigator noted that during incontinence care, one Certified Nursing Assistant failed to perform hand hygiene while changing gloves as a way to minimize the potential spread of infection.

Wilmette Illinois Nursing Home Abuse Lawyers

If you believe your loved one suffered harm while a patient at Citadel Care Center – Wilmette, contact Rosenfeld Injury Lawyers LLC today. Our seasoned Illinois elder abuse attorneys can take immediate legal action to ensure your loved one receives the highest level of care at their facility. We can assist your family and moving your loved one into another nursing home. In addition, we can handle the entire process of obtaining the financial compensation your loved one deserves for their injuries.

We urge you to contact our Cook County elder abuse law office today at 888 424-5757 to schedule your no-obligation full case review at no charge to your family. In addition, our law firm accepts all nursing home abuse and neglect cases through contingency, so no upfront fee is required.


Disclaimer: The above inspection findings are take from public sources including the State Department of Health and from Medicare inspection conducted at the facility at least every fifteen months. Rosenfeld Injury Lawyers LLC cannot confirm that the content on this site is the most recent information related to the facilities mentions.

The inspection findings published are not complete. You may find the most up to date information here: or

The deficiencies/citations listed on this page may have been corrected or substantially corrected after the date of the inspection and date of publishing this material. This page is a legal advertisement and a resource of information for visitors. This material is not endorsed by the facility noted or by any governmental agency. Rosenfeld Injury Lawyers LLC does not have any affiliation with the facility.

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